21 years in business and still as keen as mustard!

My Drain Doctor journey began in 1994, when I set up my first franchise in Blackpool, Lancashire where I have lived and done business all my life. Upon leaving education, I joined my grandfather & uncle in the family plumbing business as an apprentice, and during this time I gained my Advanced City & Guilds plumbing qualifications and also taught part-time at the local college.

I was actively looking for other business opportunities when a flyer from Drain Doctor arrived. Having nothing to lose, I sent off for an information pack. There were no trading franchisees at this time and Jan and Freddie Mitman were selling the dream based on the highly successful Dwyer Group concept in the USA. Drain Doctor excited me and I could see a market for a company offering a first-class customer service. It was a leap of faith, but here I am in my 21st year with new business partners & seven territories. 

My business strategy was the same as any entrepreneur - except this was a franchise. I had helped build a great brand with a great reputation but with the support and backing of a master franchisor that would listen to my plans and offered support when required. 

I invested in another franchise with Drain Doctor in 2001, and looked at other territories that became available. The owners of Drain Doctor Cumbria Nick & Lisa Birtles were also interested in expanding; so I made contact with them to see if we should buy the extra areas between us.  Two years later, we decided to merge all the territories and our partnership has been running very successfully for five years. We have since added to our territories and now have seven servicing the North West of England. 

Being part of the Drain Doctor franchise has allowed us to invest in cutting-edge technology and brand new equipment, alongside developing and supporting new members of staff. Our investment in people has helped us to give a quality service on time, every time. Our team is highly trained and all of our local technicians are fully qualified to industry specification.  

Following my own success, I am really passionate about the Drain Doctor brand and the success of the network as a whole. I am also currently supporting head office with expanding our national commercial key accounts, with the objective of helping all franchisees to grow. I would encourage anyone who is seriously looking to acquire a viable business which they can make their own to take a look at Drain Doctor franchise opportunities – you never know where it could lead.